Privacy policy
Last updated: July 1, 2026
This Privacy Policy describes how PIQ | Energypouches.de (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit energypouches.de (the “Site”), use our services, make a purchase from us or otherwise communicate with us regarding the Site (together, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refers to you as a user of the Services, whether you are a customer, website visitor or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms of service and protect or defend the Services, our rights and the rights of our users or others.
What personal information we collect
The types of personal information we collect depend on how you interact with our Site and use our Services. Personal information means information that identifies, relates to, describes or can be associated with you.
Information we collect directly from you
Information you provide directly may include basic contact details such as name, address, phone number and email; order information such as billing address, shipping address, payment confirmation, email address and phone number; account information such as username, password and security questions; shopping information such as viewed products, items in your cart or products added to your wishlist; and customer support information that you choose to include in communications with us.
Some features of the Services may require you to provide certain information. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.
Information we collect through cookies
We automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address and other information about your interaction with the Services.
Information we obtain from third parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as companies that support our Site and Services, payment processors, fulfillment providers, customer support partners, analytics providers and marketing partners. Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
How we use your personal information
We use your personal information to provide products and services, process payments, fulfill orders, arrange shipping, process returns and exchanges, manage your account, send notifications related to your account, purchases, returns, exchanges or other transactions, improve and develop our Services, communicate with you, provide customer support, personalize your experience, detect, investigate or take action regarding possible fraudulent, illegal or malicious activity, and comply with legal obligations.
Cookies
We use cookies to operate and improve our Site and Services, remember your actions and preferences, run analytics and understand user interaction with the Services. You can adjust your browser settings to remove or reject cookies, but this may negatively affect your user experience and certain features may no longer function correctly.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. This may include vendors or third parties who perform services on our behalf, business and marketing partners, affiliates, or where required by law or to protect our rights.
We may disclose categories of personal information such as identifiers, commercial information, internet or similar network activity, and geolocation data to categories of recipients such as service providers, payment processors, fulfillment partners, customer support partners, data analytics providers, business and marketing partners and affiliates.
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we may disclose personal information for advertising and marketing activities.
User-generated content
The Services may allow you to post product reviews and other user-generated content. If you choose to submit content to a public area of the Services, this content will be public and accessible by anyone.
We do not control who may access information that you make available to others and cannot ensure that parties with access to such information will respect your privacy or keep it secure.
Third-party websites and links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies. We are not responsible for the privacy or security of such sites.
Children’s data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, please contact us using the contact details below to request deletion.
Security and retention of your information
Please be aware that no security measure is perfect or impenetrable and we cannot guarantee “perfect security”. The information you send to us may not be secure while in transit. How long we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce agreements.
Your rights
Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute, may apply only in certain circumstances and may be subject to legal exceptions.
- Right to access/know: You may have the right to request access to the personal information we hold about you, including details about how we use and disclose it.
- Right to deletion: You may have the right to request deletion of personal information we hold about you.
- Right to correction: You may have the right to request correction of inaccurate personal information we hold about you.
- Right to portability: You may have the right to receive a copy of the personal information we hold about you and to request transfer of that information to a third party, subject to certain exceptions.
- Right to opt out of sale, sharing or targeted advertising: You may have the right to instruct us not to “sell” or “share” your personal information or to opt out of targeted advertising.
- Restriction of processing: You may have the right to ask us to stop or restrict processing of your personal information.
- Withdrawal of consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: If we decline your request, you may have the right to appeal our decision by replying directly to our denial.
You may exercise these rights as indicated on our Site or by contacting us using the contact details below. We will not discriminate against you for exercising any of these rights.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.
International users
Please note that we may transfer, store and process your personal information outside the country in which you live. Where we transfer personal information outside Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority, unless the transfer is to a country that has been deemed to provide an adequate level of protection.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights, please call us or email us at hello@energypouches.de or contact us at SCL&DG Labs GmbH, Heimstättenstraße 3, 89077 Ulm, Germany.
For the purposes of applicable data protection laws, and unless expressly stated otherwise, we are the controller of your personal information.