Shipping Policy

1. Domestic shipping (Germany)

Delivery time: 2–5 business days

Shipping methods & prices

• DHL Standard: €4.99 (tracking & insurance)

• Free shipping: orders from €39.00

2. European shipping – Zone 1

(Austria)

Delivery time: 5–7 business days

Shipping methods & prices

• DHL Warenpost International - without tracking: €5.99 (no tracking or insurance)

3. European shipping – Zone 2

(Croatia, Estonia, France, Italy, Latvia, Lithuania, Monaco, Spain, Portugal, Sweden.)

We currently do not offer shipping to these countries.

4. Shipping restrictions

We do not ship to certain islands or regions that require special delivery methods, such as remote islands or special territories. If you live in a restricted or remote region, please contact us before placing your order to confirm whether shipping is possible.

5. Return conditions

Return shipping: Returns are not free of charge. The customer is responsible for all return shipping costs.

For complete information about returns and refunds, please read our returns policy or contact customer support.

6. Additional information

Processing times: Orders are processed promptly, but busy periods or public holidays may slightly extend processing times.

Tracking & insurance: Where available, you will receive a tracking number as soon as your parcel has been shipped.

Customer support: If you have questions about shipping or need help, please contact us at hello@energypouches.de