Frequently asked questions at

Energy Pouches are small, discreet sachets that contain caffeine-containing active ingredients, flavorings, and other active ingredients.

You place them between your upper lip and gums. There, they release energy within minutes – without nicotine, tobacco, or sugar.

Here's how it works:

1. Take a pouch out of the can.
2. Place the pouch under your upper lip.
3. After about 5–10 minutes, the main active ingredient is released.
4. The pouch can stay in your mouth for 30–60 minutes. During this time, it releases flavorings, caffeine, and other ingredients.
5. Afterwards, simply dispose of the pouch in the general waste.

Energy Pouches deliver caffeine and flavor without liquid, sugar, or extra calories.

Unlike beverages, they are discreet, measurable, and don't require pouring – ideal for on the go, university, work, or sports.

Yes. All products in our shop are 100% nicotine and tobacco-free.

They contain only plant fibers, flavorings, and active ingredients such as caffeine and vitamins.

The caffeine content varies by brand and variety, but typically ranges from 0–200 mg of caffeine per pouch.

For comparison – approximate caffeine content in beverages:

We recommend not exceeding the maximum daily amount. This depends on the caffeine content per pouch.

As a guideline:
No more than 200 mg of caffeine per day.

In addition, the products should not be consumed by children, pregnant or breastfeeding women.

Please keep Energy Pouches out of reach of children and always adhere to the respective product recommendations.

Energy Pouches are suitable for anyone who:

• needs a quick energy boost
• is looking for an alternative to coffee or energy drinks
• prefers discreet use on the go
• wants to become or remain tobacco and nicotine-free and wants to replace their previous snus consumption

As with all caffeine-containing products, excessive consumption can lead to restlessness, sleep problems, or heart palpitations in sensitive individuals.

Adhere to the recommended amount and pay attention to your personal caffeine tolerance.

No. Products containing caffeine are not recommended for children, pregnant women, or caffeine-sensitive individuals.

Energy Pouches should always be kept out of reach of children.

Many Energy Pouches are sugar-free and instead use sweeteners or natural flavorings.

You can find the exact ingredients on the respective product page.

Energy Pouches are suitable for many situations, for example, when:

• working
• studying
• gaming
• traveling
• exercising
• or generally on the go

Anywhere you want to be more focused or awake.

If you accidentally swallow a pouch, it is usually harmless.

It will be excreted through the digestive tract like other solid components.

Nevertheless, you should not intentionally swallow pouches.

The casing of a pouch usually consists of plant fibers, similar to tea bags.

They contain neither tobacco nor nicotine and are biodegradable.

Store Energy Pouches in a cool, dry place and out of reach of children.

Direct sunlight or moisture can impair quality.

Many brands rely on production sites in Europe with high quality standards.

These include sites in Switzerland, Sweden, Denmark, and Estonia.

Delivery usually takes 2–5 business days within Germany.

During peak times, longer delivery times may occasionally occur.

Orders are usually processed and shipped on the same or next business day.

We work with reliable parcel services, in most cases with DHL, to ensure timely and secure delivery.

Shipping costs are €4.90 within Germany.

For orders over €39, we offer free shipping within Germany.

Yes. After dispatch, you will receive a tracking number via email, which you can use to track your package online at any time, unless otherwise specified by the chosen shipping service provider.

If you are not at home, the delivery person will usually leave a notification slip.

Your package can then be picked up, for example, at a parcel station, branch, or from a neighbor – depending on the delivery service.

As long as your order has not yet been shipped, we can change the delivery address.

Please contact our customer service as quickly as possible by email with your order number at hello@.

For larger orders, it may happen that items are shipped from different warehouses.

In this case, you will receive multiple tracking numbers for each partial delivery.

Please check the package immediately upon receipt and photograph any damaged packaging.

Then report the damage by email with your order number to hello@ so we can help you quickly.

If, according to tracking, your shipment has not moved for a long time or has been marked as delivered even though you have not received it, please send an email with your order number to hello@ so that we can initiate an investigation.

Yes. You have a legal 14-day right of withdrawal, during which you can return your order without stating reasons.

You can find all information here:
/pages/widerrufsbelehrung-widerrufsformular

1. Register your cancellation via the returns form or by email to hello@:
   /pages/widerrufsbelehrung-widerrufsformular
2. Return the goods securely packaged to us.
3. After receipt and inspection, we will refund the purchase amount to you.

The decision is made on a case-by-case basis.

In some cases, you as the customer bear the costs for the return, unless otherwise agreed.

Yes. We also ship internationally.

Delivery times and shipping costs vary by country. You can find all current information here:
/policies/shipping-policy

Depending on the destination country, customs or import fees may apply.

These fees are not included in the purchase price and are not covered by us.